Another hefty fine has been levied on one of the ‘Big 6′ energy suppliers this week for poor handling of customer complaints.
NPower has been fined £2m for mishandling compliants and not properly offering dissatisfied cusomers details of the Energy Ombudsman’s redress service. This follows shortly after the £2.5m fine levied against British Gas in July this year for exactly the same failure.
Unfortunately these fines will be ultimately paid by the customers of NPower and British Gas. Surely these big players should take more care over their customer’s needs. Perhaps the needs of the individual are not regarded highly enough.
How is your energy supplier looking after you? Are you a significant customer? Are you afforded individual customer care from an account manager who values your custom?
Look out for an energy supplier who provides this level of customer care and support. Such companies do exist – click here!
